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Q.
Why should
I choose Photo Flair Designs?
A.
Photo Flair Designs
takes pride and passion in every
design created. All orders are
thoroughly processed and
designed with care.
Not only do we have a creative
passion for design, we also
have affordable pricing.
Q.
How do I
place an order?
A.
Currently you can send an email to
orders@photoflairdesigns.com. Please be sure to include the required information. Click here for the order form. An email will be sent to you confirming your order and discussing the details of your design. Payment is due before further processing. Within 24-48 hours a proof will be sent via email. Please make any changes, corrections and approve. We ask that you try to return the proof with your approval within 24-48 hours. After a final approval, your order will be mailed to a professional lab for processing. Your order will be processed and shipped directly to you.
Please allow 7-10 business days.
Q.
What payment
methods do you accept?
A.
We currently accept PayPal,
Cash, Check or Money Order as
forms of payment. Visa, Mastercard,
American Express
and Discover are all accepted
through PayPal.
Q.
What is the
best way to send in my photos?
A. The
best way is to send the photos
via email to: photos@photoflairdesigns.com
If
for some reason you need to
send the photos, you can mail the photos
to:
Photo
Flair Designs
31394 McCartney
Dr.
Winchester,
CA 92596
Please include a pre-paid
envelope so that we can return
your images to you.
Q.
Can I customize
my order?
A.
Yes. Any order can
be customized to meet your needs.
Be sure to discuss all customized
orders before the process is
started.
Q.
What size photo cards do you
offer?
A.
Photo
cards are offered in 4x6, 4x8,
5x5 and 5x7 inches. If you would
like a larger size
up to 11x14, they are available
for additional cost.
Q.
Do you create cards
for Twins?
A.
Yes,
we create orders for all occasions.
Twins, Adoptions, Weddings, Graduations,
Baptism, Birthdays...any occasion!
Q.
How long
does it take to get my order?
A.
We will send you a proof
within 2-3 business days. Once
the proof is approved, I
will send it in for printing.
Total order time is approximately
7-10 business days.
Q.
Does my order
come with envelopes?
A.
Yes.
All orders come with 24lb white envelopes.
If you want a certain
kind of envelope
there will be an additional
charge.
Q.
Are you able
to edit my pictures?
A.
Yes. We will edit your photos as needed with no extra charge. We will crop,
correct/change color as needed
Q.
Can I mix
and match the different designs
shown on the site?
A.
Of course! We
encourage you to reach into
your creative side. We want
your order
to be the design that best fits
your style and occasion. If
you have an idea
or specific style/design, please
let us know.
Q.
Can I view
a proof before finalizing my
order?
A.
Yes,
a proof will be sent via email
within 2-3 business days from
the time you place
the order. You can make corrections
or changes up to 3 times.
Q.
Is there
a minimum order for announcements?
A.
We ask of a
minimum order of 25.
Q.
How many
pictures can I send?
A.
You
can send as many pictures as
you would like for your photo
card.
Q.
How should I send
my photos?
A.
Please be sure
to send your photos and FULL
RESOLUTION. If you're scanning
a photo, please set your scanner
to
300dpi. Also, it is best if
you send the photos as a .JPG.
Please do not crop or make any
color corrections. I will
do whatever is needed to get
the best photo for your design.
Q.
Can I call
to discuss my order/design?
A.
Sure.
You can contact us at: 619.250.0697
between the hours of 9am-5pm
pst.
Q.
Can I pre-order
my birth announcements?
A.
Yes. You can have
photo cards started in advanced
and envelopes sent out ahead
of time. We do ask for a 20%
deposit.
Q.
What forms of shipping
methods do you use?
A.
We offer USPS
and UPS for all shipping within
the continental US .The flat
rate is $10.00 within the
US. All orders over
$250 will receive FREE
STANDARD SHIPPING. Other
forms of shipping are available
at an additional
cost.
Q.
What is the
cancellation policy?
A.
You may cancel your order at no charge up until the time your order is being
designed. Please notify us at orders@photoflairdesigns.com if you choose to
cancel your order. Your order is not considered canceled until we
have
confirmed the cancellation. The design process is very time consuming as we do
not use templates. We as designers invest a lot of time customizing the design
per your specifications, as well as time enhancing and cropping your photos to
best fit the design you ordered. Therefore, after the design phase has begun,
if you choose to cancel your order, there will be a $35 non-refundable
cancellation fee to cover our costs for creating the design. Once the design is
printed, if there is an error on your card that is our mistake, we will make
corrections, reprint, and ship your order to you at no cost. If after receiving
the order, you find a mistake that was your error, we will ask that you pay for
the cost of correcting the mistake and reprinting the cards (This cost will
depend on the number of cards, the amount of necessary re-design work, and
shipping costs). Therefore, please double-check all info on your card in both
the order form and upon viewing the digital proof we provide to you prior to
printing. Q.
Can you send me
a sample?
A.
Yes,
we can mail a sample. Please
email: info@photoflairdesigns.com
and put SAMPLE
in the subject line.
Q. Can
you create a design for me that
I will print at home?
A.
Yes,
we can create a design for you
for a flat rate of $35. Once
approved, we will send you a
high resolution copy your design/image.
You can then print it at home
or take it to your local photo
lab.
Q.
I referred several
of my friends and family to
you. Do I get anything for referring
them?
A.
Yes,
we currently have a "referral
program". Please read
for further information or contact
us.
Q.
I have more
questions...where do I go?
A.
You
can always email: info@photoflairdesigns.com
24/7. You will receive a response
within 24hrs.
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